We're here to help
Our friendly and knowledgeable team at Thorpe Park would love to answer your questions regarding any aspect of your trip. We are on hand to deal with any ticket enquiry or to help you plan your day and answer any questions that you may have prior to your thrilling visit to Thorpe Park.
You can contact us in any of the below ways:
Visit the help centre
Check out the FAQ pages where answers to most questions can be found. Check out our Help Centre first before contacting us - it's the best place to get the help you need!
Help Centre
Amending Your Booking
Use your booking portal which allows you to amend the dates of your tickets without contacting us. If you still need support in changing your ticket date, get in contact with our team and we can support you.
Booking Portal
Live Chat
Thorpe Park's Digital Assistant is on hand to help you with any enquiries.
Our agents are online daily from 9:30am - 4:30pm, or until half an hour before the park closes should you require further assistance.
Outside of these hours, you will only be able to contact the Thorpe Bot.
To start a chat, click the blue chat icon in the bottom right corner of the page
Guest Enquiries
If you need to send us and email with a question, you can use our enquiry form. Please remember to check our FAQs first as this is often the faster way to find out the information you need.
Average Response Time: 3 Days
Telephone
You can contact our call centre team on 01932 577131
Our agents are on hand to answer your call from 09:30am - 16:00pm Monday to Friday.
We can still be reached via Live Chat or email, for any assistance you may need outside of these times.
Want to talk about something specific?
Our dedicated teams are also available to help you with the below areas:
Guest Feedback
We understand the importance of guest feedback and we are keen to hear about your experience. We rely on guests reporting their experience to us to ensure we are always under continuous improvement.
Average Response Time: 3 days
Lost Property
If you have a lost item whilst at the park, you can raise a claim with our friends at Boomerang. Visit our Lost Property page for more information and next steps on how to report your missing items(s).
School Bookings
You can visit our dedicated Schools page for all information on organising a school trip with us, prices & planning, resources, and more.
Overnight Stays
If you have a query about your overnight stay, check out our Frequently Asked Questions. For anything that can't be answered here, please contact our team on shark.hotel@thorpe-park.co.uk
VIP Experiences
To discuss a new or existing VIP package please email the VIP team on vip@thorpe-park.co.uk
Corporate Events
To enquire or to book a corporate event, please contact our events team on events@thorpe-park.co.uk
Charity Requests
Here at Thorpe Park, we support Merlin's Magic Wand, which is a global children's charity that supports children facing challenges of serious illness, disability or adversity. For more information please see Merlin's Magic Wand.
We often support charities and schools within the immediate locality of the park. Due to numerous requests, only registered charities and schools based within the local vicinity of the park will be considered.
Please email all requests through to charity.requests@thorpe-park.co.uk.
Please note that we are unable to accept or respond to letter requests unless an email address is given.
As we receive many requests each day, we cannot respond to them all. If you have not heard from us within 2 weeks, then we regret to inform you that your request has been unsuccessful.
Claims Notification Enquiries
The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.
Claims are administered by Sedgwick and should be submitted via the claims portal. The portal ID is D00029.
If you do not have access to the claims portal, claims should be submitted to Merlin@uk.sedgwick.com
