Lost Property

We hold lost items for a maximum of 30 days. Any unclaimed items after this period will be disposed of, recycled or donated.

Due to the volume of enquiries we receive, we will only be in contact if we have found your item. We aim to contact guests about potential item matches within 14 days of their item being lost. If you don't hear back from us within 14 days, please assume that your item has not been handed in to us.

If found, we will notify you that we believe we have found a match to your claim. Once the match is approved by you, we can arrange for your items to be posted to you or collected from the park.

We use Royal Mail as our courier for any found items which are arranged for dispatch. A delivery fee will be required which is dependent on the delivery address and item size. This charge can be paid within Boomerang after you have approved our item match. We will not be able to ready your item for postage until the delivery has been paid.

Please note that once items have left our site, Merlin Entertainments will not be held liable for any item(s) lost, damaged or delayed in the postal system. 

Collection can be arranged once an item match has been approved. You will be given directions of when and where you can collect from to be reunited with your item(s).

Please note that the lead claimant/item owner must be present with a form of photographic ID in order for us to reunite them with their item(s).

For security and GDPR compliance, all lost bank cards we receive are handed to our cash office and destroyed on site. If you know you have lost your bank card, we recommend freezing your card and contacting your bank/card provider to arrange a replacement.

After our 30-day retention period has passed, British passports are returned to the HM Passport Office, international passports and identification are returned to their respective embassies, and driving licenses are returned to the DVLA.

Please refrain from travelling to the park without written confirmation that your item is ready and agreed for collection.

THORPE PARK Resort cannot and will not accept responsibility for articles lost or stolen inside the Park or in the car parks.

Please note, we can only hold items for a maximum of 30 days. Any unclaimed items after this point will be disposed of.

We can only deal with Lost Property requests after a submission has been made. We cannot deal with any requests without a submission, so please ensure the submission form is completed prior to contacting us.

Items cannot be claimed after expiry and will not be held beyond expiry. If an item is found, we will arrange for postage or collection as soon as possible at the Resort's convenience. If postage is arranged, once this has left our site, Merlin Entertainments will not be held liable for any item(s) lost, damaged or delayed in the postal system. We cannot hold on to items once confirmed as a Lost Property match.

Items such as identification, after expiry, will be sent back to the relevant issuers (DVLA, HM Passport office).

Bank cards will be handed by our cash office and destroyed on site due to GDPR policies.

Please refrain from travelling to the Resort without written confirmation that we have your item ready for collection.