Ride Access Pass

The Ride Access Pass is a system we have in place to help guests who require additional support or are unable to queue due to a condition or disability. This allows them access to the rides via a queuing system for themselves and up to three people (one of which must be age 14+).

The Ride Access Pass removes the need for our guests to wait within the main ride queue lines, and enter by a dedicated entrance for Ride Access Pass users.

RAP users can book up to 3 pre-books at any time, per attraction, on a rolling basis.

For instance, you could have x3 THORPE PARK Resort, x3 Alton Towers, x3 LEGOLAND Windsor RAP reservations at one time. Once you’ve used one reservation, you can pre-book another.

Yes you can! If your plans change, simply log back into the booking portal and select a new date to move your reservation.

Yes, even with a hotel booking, RAP users will still be required to pre-book their reservation to the attractions.

A greyed out calendar means there is no availability for your chosen date, please keep an eye out as there may be more availability in the future.

Please contact customer services on customer.services@thorpe-park.co.uk and we will be able to share your pass barcode with you. You will need to collect a new ID card on your first visit to an attraction. Please ensure you do this within 7 days of your visit.

Please contact customer services on customer.services@thorpe-park.co.uk and they will be able to help. Please ensure you do this within 7 days of your visit.

Absolutely! You can use your Ride Access Pass on Hyperia as many times as you like. The same system as applied to other attractions. You’ll find the Ride Access Pass entry point at the main entrance to Hyperia. This is not Fastrack, and users should expect a queue at the Ride Access Pass entrance upon arrival.

The Ride Access Pass is a system we have in place to provide reasonable adjustments to guests visiting our Theme Parks who require extra assistance or are unable to queue due to a condition or disability. This allows them access to our rides and attractions via a virtual queuing system for themselves and up to three others (at least one of which must be aged 14 or over).

The Ride Access Pass removes the need for our guests to wait within the main standby attraction queue lines and enter via a dedicated entrance.

We have partnered with Nimbus Disability to process our Ride Access Pass applications, who will individually assess your needs and determine if you are eligible. You will then be able to collect your Ride Access Pass – which will be valid for three years – on your first visit to Alton Towers Resort, Chessington World of Adventures Resort or LEGOLAND Windsor Resort, or THORPE PARK Resort.

The Equality Act 2010 (“The Act”) defines that a person shall be regarded as being disabled if they have a physical or mental impairment which has substantial (being more than minor or trivial) long-term adverse effects on their ability to carry out normal day-to-day activities. ‘Substantial’ being more than minor or trivial; ‘long-term’ being that the impairment must have been there for more than 12 months or likely to last for at least 12 months.

Ride Access Pass refers to the facility offered to our guests with disabilities allowing access to our rides and attractions whereby the standard queue is bypassed.

Guests with a disability (as defined by The Act) may, at the discretion of Nimbus Disability and/or Merlin Entertainments Group, be issued upon application, a Ride Access Pass.

All applications for Ride Access Pass must be submitted through Nimbus Disability’s Access Card process, which provides a more focused assessment of an individual person and the barriers they may face which affects their ability to queue. Applicants will be asked to provide any documentation and details to support their application which is then assessed by an expert team with a wide knowledge of disabilities.

- Guests that are already in possession of a valid Nimbus Disability Access Card with the Queuing or Wheelchair symbol on it do not need to apply for the Ride Access Pass. They will only be required to register their Access Card with Merlin Entertainments in order to create their Ride Access Pass.

- Guests must submit their application to Nimbus Disability for a Ride Access Pass at least seven days in advance of their intended visit to our Theme Parks. This will allow the necessary time for the application to be assessed.

Upon approval for a Ride Access Pass, the disabled guest must collect their Ride Access Pass ID Card – valid for three years from date of issue – from their chosen Merlin Theme Park. This ID card will display the name and photograph of the disabled guest and must be brought with them on every visit to a Merlin Theme Park where they intend to use the Ride Access Pass system. Once guests have received their ride access pass, they must pre book (at zero cost) their ride access pass for every visit to either LEGOLAND Windsor, Alton Towers Resort, Thorpe Park Resort or Chessington World of Adventures. Guests should check before they visit that there is ride access pass capacity available. Failure to pre book a ride access pass visit may result in not being able to use this service on the day of your visit.

- Guests can book up to 3 pre-books at any time, per attraction, on a rolling basis.

For instance, guests can have x3 THORPE PARK Resort, x3 Alton Towers, x3 LEGOLAND Windsor Ride Access Pass reservations at one time. Once one reservation has been used, guests can pre-book another.

- Guests will be required to show their Ride Access Pass when entering any ride or attraction through the disabled entrance or Ride Access Pass entrance. The named and photographed guest on the ID card