Theme Park Accessibility
Important Information
All Ride Access Pass applications must be completed online, at least 7 days before your visit.
Ride Access Pass reservations to our UK resort theme parks are moving online from 2nd March 2024, you will need to pre-book your Ride Access Pass before your visit.
Ride Accessibility
Our rides and attractions have a variety of restrictions which are put in place to ensure our guest’s safety.
Each ride has their own set of restrictions which must be adhered to at all times, some of which are due to ride restraints, forces or sometimes due to additional requirements if the ride has stopped and guests are required to exit before reaching the station.
We offer a Ride Access Pass to guests who may find it difficult or cannot stand for long periods of time either due to a physical disability or a learning/emotional impairment.
Limb Difference Information
Limb Difference Classification: In reference to our ride and attraction restrictions a missing limb is classed as any degree of difference including but not limited to fingers and toes. This is measured from your natural limbs; prosthetic limbs do not count as a limb.
Guests with a limb difference must still meet all height restrictions. If you have two missing legs, you may be asked to attend our First Aid Centre where you’ll be required to remove any prosthetic limbs, and your height measurement will be carried out on one of our beds.
Please see restrictions to the left or use our interactive guide here to see restrictions personalised to you.
If you have any questions, please get in touch ahead of your visit:
Call: 01932 577131
Theme Park facilities
Toilets
All toilets across the Resort have access for guests with wheelchairs or additional needs and can be found on the Thorpe Park App
We are also proud to have ‘Changing Places’ on the Theme Park located in The Dome. This facility includes a hoist, adult changing bed, height adjustable sink, shower and toilet as well as plenty of floor space to allow room for two helpers.
We also have Accessible Toilets located in the following areas: Admissions, next to THE SWARM ride, next to The Megastore in Amity and next to Lumber Jump in Old Town.
Please note: Access to the changing facilities will require a RADAR key which, if you don’t have your own, can be collected on loan at Island Help & Information. A refundable deposit of £10 will be required to hire one for the day.
Accessibility Kiosk
The Accessibility Kiosk located to the right of the turnstiles (after security checks, and is open from 9:15am-12pm for collection of Ride Access Passes, wheelchairs, ear defenders, and Radar Keys.
Island Help & Information
Located outside The Dome, Island Help & Information should be your first point of call if you require any further assistance on the day. The team can offer advice on Resort access and restrictions, height measuring, wheelchair access for collection of a Ride Access Pass (after 1pm), wheelchair hire, RADAR key hire, lost property and further information on available facilities across the Resort.
First Aid
Located outside the Dome next to Island Help & Information, we have a range of facilities including cold storage for medicines at our Medical Centre as well as facilities for those who may require medical attention during their visit.
Hire Options
Wheelchair Hire
A limited number of wheelchairs are available for hire from the Accessibility Kiosk on a first come, first served basis. A £50 refundable deposit is required.
Wheelchairs are subject to availability so we would suggest that guests who need a wheelchair to travel around the Theme Park bring their own for ease and certainty. Please take extra care when using them and speak to a staff member in Island Help & Information for further information.
Mobility Scooter Hire
We do not offer mobility scooter hire on Resort.
Ear Defenders
Ear defenders are available to hire for a £20 refundable deposit from Guest Services or the Accessibility Kiosk.
Ride Access Pass
We offer a Ride Access Pass to guests who may find it difficult or cannot stand for long periods of time either due to a physical disability or a learning/emotional impairment.
