Contact Us

Welcome to THORPE PARK Guest Services

We are dedicated and passionate about providing you with world class service, whether it be prior, during or after you visit. The sections below include plenty of time saving information for before your visit, along with details of how to reach us afterwards if you need to.

Planning

Immediate help

We get lots of enquiries about information that can be found on our website - get answers straight away on the pages below.

Not what you need?

Please make sure you check our FAQs before you contact us - spend 30 seconds and you'll probably get an instant answer, otherwise you may need to wait up to 5 working days before we can get back to you.

Feedback after your visit

We aim to ensure all guests visiting THORPE PARK have a thrilling experience each and every time they visit.

We love hearing guest feedback, whether it’s a suggestion, praise or that your expectations haven’t been met, we want to know all about it. You can get in touch with us by mail at this address, or use the form below –

Guest Services
THORPE PARK
Staines Road
Chertsey
Surrey
KT16 8PN

Please ensure that you include the following in your letter so that we can respond fully.

Title
Full Name
Address
Contact Number
Proof of purchase from your visit
T his can include your tickets, receipt or a copy of your bank statement.

If e-mailing us, please write your ticket numbers in the email. The ticket number can be found under the barcode.

How we'll respond

What you can expect from us

We will always do our best to respond to you personally within the following response times:

Letter: within 10 working days
Email: within 7 working days
Telephone: within 48 hours (Monday to Friday)

There are occasions when we receive an exceptionally high volume of communication and we ask you to please be patient during these periods and not duplicate your contact with us. Please be assured that we will respond to you as soon as we can.

What we expect from you

We may need evidence of your visit before we can deal with your feedback. This can take the form of your booking reference number, a receipt, photograph or entry ticket.

In order for us to respond to you we do need you to contact us within 6 weeks of the date of your visit.

All our team members are very passionate about customer service and will always do their best to help you. Please, therefore, do not abuse our open contact policy and treat them with respect by refraining from rude, abusive or threatening behaviour.