Welcome to THORPE PARK Guest Services
We are dedicated and passionate about providing you with world class service, whether it be prior, during or after you visit. The sections below include plenty of time saving information for before your visit, along with details of how to reach us afterwards if you need to.
We get lots of enquiries about information that can be found on our website - get answers straight away on the pages below.
- Opening times
- How to get here and directions
- Park map
- Ride details and restrictions
- Disabled guide
Not what you need?
Please make sure you check our FAQs before you contact us - spend 30 seconds and you'll probably get an instant answer, otherwise you may need to wait up to 5 working days before we can get back to you.
Feedback after your visit
We aim to ensure all guests visiting THORPE PARK have a thrilling experience each and every time they visit.
We love hearing guest feedback, whether it’s a suggestion, praise or that your expectations haven’t been met, we want to know all about it. You can get in touch with us by mail at this address, or use the form below –
Please ensure that you include the following in your letter so that we can respond fully.
- Full Name
- Contact Number
- Proof of purchase from your visit
T his can include your tickets, receipt or a copy of your bank statement.
If e-mailing us, please write your ticket numbers in the email. The ticket number can be found under the barcode.
How we'll respond
What you can expect from us
We will always do our best to respond to you personally within the following response times:
- Letter: within 10 working days
- Email: within 7 working days
- Telephone: within 48 hours (Monday to Friday)
There are occasions when we receive an exceptionally high volume of communication and we ask you to please be patient during these periods and not duplicate your contact with us. Please be assured that we will respond to you as soon as we can.
What we expect from you
We may need evidence of your visit before we can deal with your feedback. This can take the form of your booking reference number, a receipt, photograph or entry ticket.
In order for us to respond to you we do need you to contact us within 6 weeks of the date of your visit.
All our team members are very passionate about customer service and will always do their best to help you. Please, therefore, do not abuse our open contact policy and treat them with respect by refraining from rude, abusive or threatening behaviour.
Still need to get in touch?
Please use the drop down form below and we will get back to you as soon as possible.
More ways of getting in touch
Contact our Call Centre for any questions that are NOT answered on our website or FAQs on 0871 663 1673. Opening times are 9am - 5pm daily.
Calls cost 10p per minute plus network extras.
Surrey KT16 8PN
Please include a telephone number and your proof of visit date (such as your booking reference, a receipt or your entry tickets).