THORPE PARK extends a warm welcome and hopes that the following guide will ensure you have a safe and fun day out! You can also download the full THORPE PARK Ride Access Guide 2013 here.

Before you enter the Park

Parking

Those holding a blue disability badge are required to pay £4 for car parking. When a guest displays a blue disability badge, they can park in the disabled area of the car park, next to the Admissions area on a first come first served basis. Please ask a member of the Car Park Team if you are unsure.

Ticket Concessions

We offer a concessionary admission price for disabled guests and one accompanying helper. We will require proof of entitlement before the concessionary rate is given. Such proof includes a blue/orange badge, Attendance Allowance book etc. Please note this is for Admission to the Park only and does not guarantee entitlement to a disabled Ride Access Pass from Guest Services.

Several of our ticket booths contain induction loops - please look for the signs.

If you require any assistance when purchasing your tickets, please do not hesitate to speak to a staff member in the Admissions area. Guests using wheelchairs who have not pre-booked tickets in advance should use the access ramp at the Annual Pass Building to purchase tickets for THORPE PARK . When entering the Park please use the right hand gates at the turnstiles which have a wider access point.

Annual Pass Holders with a registered disability have the option of a free helper pass. Please see the Annual Pass website for full information.

Enjoying your day at THORPE PARK

Ride Access Passes

Disabled guests who are unable to queue may be eligible for a Ride Access Pass for themselves and one helper. The wristband given will allow the disabled person and the helper to bypass the queuing system usually via the exit or designated entrance designed for ease of access. Proof of entitlement will be required before the Ride Access Passes are given. Such proof includes:

• Documentary evidence in the form of a letter from a GP or hospital consultant, which details reasons that the guest is unable to queue. Please note this must be seen by THORPE PARK every year, and this is different documentation to that required for admission to the Park.

In certain situations (such as extreme weather conditions, mechanical problems or power interruptions) it may be necessary for guests to be evacuated from the rides, possibly from the highest point. We ask that any helpers are a minimum of 14 years old, and physically able to assist in the event of an evacuation. We can advise but it will always be up to the individual guest to decide whether or not they should ride.

Ride Safety

For full information relating to individual rides please download our PDF Ride Access Guide. It is the responsibility of all guests to check restrictions within the Ride Access Guide and also on signage at the entrance to the ride.

• Several rides are unsuitable for guests with heart, back, or neck conditions, or expectant mothers and we strongly recommend those guests who have had recent surgery or an injury do not ride some of our more Thrilling attractions. On many of our rides guests need to have the ability to brace themselves in an upright position, and all rides require guests to keep their arms and legs inside the ride carriages, and remain seated at all times.
• Not all of our rides are suitable for all guests. Each ride has a strict operating requirements that all riders must meet. Please do not ask our staff to break these rules as they are there for your safety. As well as taking note of the ride restrictions, we also strongly suggest that you watch our rides in motion before making a decision on whether to ride.
• THE SWARM, Storm Surge, Saw - The Ride, Rumba Rapids, Depth Charge and Logger's Leap are unsuitable for guests who are unable to walk unaided.

Helpers

In order to assist guests with disabilities, we require anyone who has the supporting evidence and is issued with an access pass and wristband must be accompanied on the ride by a helper.

• Only one helper per disabled guest can use the Ride Access Pass on any of the THORPE PARK rides and attractions.
• The helper must be at least 14 years old and, in the view of THORPE PARK, able to assume primary responsibility during emergencies. The accompanying helper is required to sit within the same carriage, boat, seat or row as the disabled guest they are assisting.
• The helper must be able to assist the disabled guest with loading and offloading, including transfer from wheelchairs. Our hosts will give full instructions, but for everyone's safety we will leave all lifting to the helper, this may involve the lifting and transfer of the disabled guest from the ride carriage into an evacuation chair at high level.

Guide Dogs

Guide dogs are welcome in the Park, however for safety reasons, dogs will not be able to accompany guests onto the rides. Guide dogs may accompany their owner as far as the loading point, but please ensure that guide dogs are left with another member of the group and not left unattended.

Toilets

All toilet locations around the Park have access for guests with disabilities, and we operate the Nationally recognised RADAR key system to access them. If you don't have your own key, you can hire one from Guest Services for a £10 refundable deposit.

Guest Services

Located in the lower level of the Dome, we are able to offer advice on ride access and restrictions along with offering guests with disabilities several options to make their experience at THORPE PARK both enjoyable and comfortable.

Medical Centre

Located in the lower level of the Dome, we are able to cater for a number of special needs, including the cold storage of medicines. An induction loop is fitted for our guests using hearing aids.