Theme Park Accessibility
Important Information
From March 2026 Thorpe Park will be using the Merlin Ride Access Pass app allowing guests to pre-book and manage their RAP reservation throughout every visit. The RAP App provides users with a digital virtual queueing system that will be operated at Thorpe Park specifically for Ride Access Pass only. You will need to download the app prior to your visit to pre-book and use on the day.
Accessibility Guide: Planning Your Visit
Watch our accessibility guide to help you plan your visit with confidence. This video highlights available facilities, step-free access, and helpful services to support guests with additional needs.
Theme Park facilities
Toilets
All toilets across the Resort have access for guests with wheelchairs or additional needs and can be found on the Thorpe Park App
We are also proud to have ‘Changing Places’ on the Theme Park located in The Dome. This facility includes a hoist, adult changing bed, height adjustable sink, shower and toilet as well as plenty of floor space to allow room for two helpers.
We also have Accessible Toilets located in the following areas: Admissions, next to THE SWARM ride, next to The Megastore in Amity and next to Lumber Jump in Old Town.
Please note: Access to the changing facilities will require a RADAR key which, if you don’t have your own, can be collected on loan at Island Help & Information. A refundable deposit of £10 will be required to hire one for the day.
Click here to view and download our communication/emotion cards
Accessibility Kiosk
The Accessibility Kiosk located to the right of the turnstiles (after security checks, and is open from 9:15am-13:30pm for collection of Ride Access Passes, wheelchairs, ear defenders, and Radar Keys.
Please note the Accessibility Kiosk will be closed between 23rd June - 22nd July. Ride Access Pass collection will be located at Guest Services from 9:15 am - park close during this time.
Island Help & Information
Located outside The Dome, Island Help & Information should be your first point of call if you require any further assistance on the day. The team can offer advice on Resort access and restrictions, height measuring, wheelchair access for collection of a Ride Access Pass (after 1pm), wheelchair hire, RADAR key hire, lost property and further information on available facilities across the Resort.
First Aid
Located outside the Dome next to Island Help & Information, we have a range of facilities including cold storage for medicines at our Medical Centre as well as facilities for those who may require medical attention during their visit.
Hire Options
Wheelchair Hire
A limited number of wheelchairs are available for hire from the Accessibility Kiosk on a first come, first served basis. A £50 refundable deposit is required.
Wheelchairs are subject to availability so we would suggest that guests who need a wheelchair to travel around the Theme Park bring their own for ease and certainty. Please take extra care when using them and speak to a staff member in Island Help & Information for further information.
Mobility Scooter Hire
We do not offer mobility scooter hire on Resort.
Ear Defenders
Ear defenders are available to hire for a £20 refundable deposit from Guest Services or the Accessibility Kiosk.
